Sending number for SMS or whatsapp
Which phone number do you use as a sender to send SMS or Whatsapp messages?
You can also send from your number, but you would lose the WhatsApp* app as you know it and all the messages and chats which cannot be restored even if you go back to the classic app.
WE DO NOT RECOMMEND IT! Customers will still see your name and logo. What if they called the number they see on their WhatsApp? â They would listen to the voice message again and a WhatsApp message would arrive again.
â ī¸ You can do it for free on your own (if you have subscription with chatbot- PRO+) by following the instructions in the tutorial. OR we do it ourselves at a cost of €118, you can pay here: đ https://file.meplo.it/personalizza-mittente.html
You can instead use the landline number provided by meplo, after which, if you feel comfortable with the new infrastructure, you can, if you want, connect your number via Facebook business manager (photo below)!đ
Procedure: on the classic WhatsApp app installed with your number, you will first have to delete the WhatsApp account (photo below) and then re-connect your old number, whether landline or mobile, to the meplo bot. I remind you that you can manage customer notifications/requests both from the Meplo app and directly from your browser.
Uninstalling the app from your device does not mean you have deleted your WhatsApp account. To delete your account, follow these steps:
- Open the WhatsApp application.
- Go to "Settings" > "Account" and click on Delete my account.
- Enter your phone number and click Delete my account. More info on the WhatsApp site how to delete accounts.
đ Please note that deleting an account is an irreversible operation, you will lose all chat history.
Deleted your Whatsapp account? We can now connect your number to the Meplo bot platform through your business manager. If you don't have one you will have to create one, it takes a few minutes, just follow the instructions we will provide you. You will have to add your number that you had on the "classic" app and validate it for access to the Meplo infrastructure.
âŠī¸ â ī¸ If for some reason you want to go back to the "classic" app on Android/Iphone see: https://en.meplo.it/bot-whatsapp/downgrade-from-whatsapp-cloud-api-number-to-classic-app
However, if you are not interested in having your number as the sender of the messages (recommended), you will have:
A fixed VoIP number, as a number for sending messages on WhatsApp. Customers will still see your logo and name on their app, but with a different number, as if it were a copy. See photo.
- The cost of Whatsapp messages as written on the info and prices page is €0.05 for the first message sent, the rest of the conversation remains free.
All updated Facebook/Whatsapp prices can be found on the official website here:
If you have chosen to use SMS, the recipient will see "Da_Meplo.it" as the sender. (SMS available for European customers only)
It is neither possible to reply nor to call the sender "Da_Meplo.it". My advice is to include your telephone number in the text message.
â Upon request, for a fee we can put your mobile phone number as sender (€98)
You can pay it here: đ https://file.meplo.it/personalizza-mittente.html
- The cost of SMS is included in the subscription (from 400 to 4000 SMS included)
